Go to Gate customers fuming at year long refund delay

Many Go to Gate customers have criticised the travel booking firm for leaving them without refunds for nearly a year and not giving credit vouchers to the value of cancelled flights. With thousands of flights scrapped due to the coronavirus pandemic, travellers are relying on airlines and booking sites to return  money promptly. However, many … Read more

Banks could be ordered to refund ALL fraud victims

Banks could be ordered to refund ALL fraud victims, watchdog says Payments watchdog said banks could be forced to reimburse all scam victims   Despite code of conduct in 2019, less than half of money stolen being refunded Rules might include forcing banks to commit to another new code of conduct By Amelia Murray Money Mail … Read more

Banks could be forced to publish how often they refund fraud victims

Banks could be forced to publish figures showing how often they pay back blameless fraud victims as new data reveals those who lose money to bank transfer scams continue to face a lottery. Publishing information about victims’ losses and how often they were reimbursed by their bank ‘would give banks a strong incentive to do … Read more

I bought a counterfeit Dyson hairdryer on eBay: Where is my refund?

I purchased a Dyson hairdryer on eBay in June 2019 for £215. However, the hairdryer malfunctioned in December 2020 and was returned to Dyson for repair. It inspected the hairdryer, advised it was counterfeit and destroyed it. The eBay seller is ignoring my messages requesting a refund, eBay is refusing to offer any refund as … Read more

The Holiday Guru tackles Covid travel refund issues and offers tips on booking a getaway to Ithaca

The Holiday Guru is always on hand to answer your questions. This week he offers advice around refunds from easyJet, Eurotunnel – and more.  Q. We visited Kefalonia in Greece in 2019 and were intrigued by the neighbouring island of Ithaca. We want to book a package this summer. Any tips? Lisa Smith, Norwich, Norfolk. … Read more

UEFA ‘could refund ALL Euro 2020 tickets and re-start buying process’

UEFA are reportedly considering refunding all tickets for Euro 2020 and restarting the buying process once venue capacities are announced.    Despite the ongoing Covid-19 pandemic, UEFA still plan to go ahead with their original 12-nation host plan, though it is highly unlikely stadiums would be at full capacity. A meeting took place on Wednesday of tournament … Read more

Pensioners who paid twice for a TV licence wait months for a refund 

Pensioners pressured into paying twice for a TV licence forced to wait months for a refund By Fiona Parker For The Daily Mail Published: 22:01 GMT, 26 January 2021 | Updated: 22:01 GMT, 26 January 2021 Pensioners pressured into mistakenly paying twice for their TV licence are being forced to wait months for a refund. … Read more

Covid cancelled our Guides trip but Kingswood wouldn’t refund in full

The difficulties experienced by many consumers in getting refunds from holiday companies through the pandemic have been widely covered in the press. Yet the problems that schools and community groups (such as Scouts and Guides) have encountered have hardly been covered at all. Angela got in touch to say that she had two trips booked … Read more

TONY HETHERINGTON: Firm won’t refund Pompeii trip

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  Ms B.C. writes: In 2019, I booked and paid for a specialist archaeological holiday with Andante Travels to … Read more

Only a fifth of motorists got a premium refund from their insurer

Only one in five drivers received any premium refund from their car insurer as a result of the coronavirus restrictions, new research has revealed. This is despite half of motorists drastically reducing their mileage because of lockdowns and a rise in people working from home, according to data from Which?. It found that 49 per … Read more