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I sold someone a Supreme x North Face jacket at the beginning on the year on eBay. I took photos of the item I was sending as I packaged it up and sent it via Royal Mail Special Delivery, as the jacket was worth more than £400, on 5 January. On 9 January, the buyer … Read more
We received a bill from Thames Water for £272.33 for the six months to July 2020. This was more than double our highest previous bill. I called Thames Water on August 4 and explained I couldn’t see the meter as it was 3ft below pavement level and covered by an ants’ nest! The call handler … Read more
We received a bill from Thames Water for £272.33 for the six months to July 2020. This was more than double our highest previous bill. I called Thames Water on August 4 and explained I couldn’t see the meter as it was 3 ft below pavement level and covered by an ants’ nest! The call … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. A.T. writes: Since you wrote about Apex Algorithms, has anything transpired? The company’s accounts show that it has … Read more
I bought items online shipped from Holland and think I’ve been charged VAT twice: How can I check and is this due to Brexit? Brexit means there could be further charges for consumers It can be confusing for customers to work out what fees are which We reveal the new rules and what you should … Read more
My 18 year old son took out a reasonably priced car insurance which included having a black box fitted. He was clocked speeding on three separate occasions by the box – not the police or a speed cameras – and his policy was cancelled within seven days. Since then, he has found out that in … Read more
My grandparents have kindly offered to pay off a six-figure sum off our mortgage. We are due to remortgage in the coming months and although I’m blown away by their potential act of extreme financial kindness, I worry we will have a tax sting further down the line. Essentially, my grandfather is a successful business … Read more
My fiancé and I booked a trip to Antigua in November to get married, just the two of us, for this January. We had to cancel, due to Covid, with our flights totalling £1,149.96. Expedia gave us flight credit to that amount and said we could use the credit with British Airways, who our original … Read more
We were due to be married on March 28 last year, but just over a week before this our wedding was cancelled due to Covid restrictions. We were fully insured under a Dreamsaver policy – or so we thought. When we tried to claim about £27,000 of costs, it offered us just £13,000. It refused … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. B.D. writes: In 2019, I took out a one-year bond for £5,000 with Quinshaw Finance, which promised interest … Read more