Passengers demand a full refund as Asia cruise misses out key stops 

Passengers demand a full refund as Asia cruise misses out key stops By A Daily Mail Reporter Published: 23:46 GMT, 14 March 2020 | Updated: 23:46 GMT, 14 March 2020 Hundreds of angry passengers are demanding a full refund from Norwegian Cruise Line after its tour of South-East Asia on its Jade cruise ship visited … Read more

Coronavirus UK: Government will REFUND sick pay for firms

Government will REFUND coronavirus-related sick pay for ALL small and medium-sized firms for up to 14 days as Chancellor reveals a £2bn fighting fund to keep companies afloat Rishi Sunak announced government will cover cost of sick pay for small firms Firms with fewer than 250 staff able to claim back coronavirus-related sick pay Fighting … Read more

Expedia took my holiday payment EIGHT times and took a week to refund

Why didn’t Expedia stop the payment going through EIGHT times? Traveller left without almost £20,000 for a week after booking bungle Oliver found nearly £20,000 had been taken out his account by Expedia  The holiday booking site took a week to return the funds to him   He was offered £150 compensation but refused it, saying … Read more

Ryanair and easyJet passengers angry at airlines refuse to refund flights to Italy amid Coronavirus

Passengers have hit out at budget airlines Ryanair and easyJet for refusing to refund flights to Italy after seven people died from coronavirus there.  Italy has dramatically stepped up its fight to contain the virus after a huge spike in cases, with 229 diagnoses confirmed and seven dead. The country has effectively placed 50,000 citizens on … Read more

ASK TONY: STILL waiting for £800 refund after Corsica crash in 2017

My son rented a vehicle in Corsica in July 2017 and was involved in a minor accident which was not his fault. Enterprise Corsica, the car hire firm, has not repaid his €950 excess. We are getting nowhere because every time we phone they pretend not to speak English.  I wrote to the managing director … Read more

ASK TONY: Santander and PayPal refused to refund stolen £450

Someone has fraudulently opened an account with PayPal using my name. PayPal withdrew £450 from my Santander Everyday account on October 9 last year. It refunded this, but took it back the following Friday, saying I had to reclaim the money from PayPal. It said the money would be credited within seven working days, but … Read more

Lastminute.com customer refused refund for double-booking error

A Lastminute customer is out of pocket after booking the same holiday twice, believing it hadn’t gone through the first time.  Mr Liu, from Portsmouth, booked a holiday on 1 December 2019 for four people to travel to Tenerife and stay in all-inclusive accommodation from 8 to 12 December. During the booking process, he says … Read more

Italian island Elba promises to refund tourists the cost of their hotel if it RAINS

Italian island promises to refund tourists the cost of their hotel if it RAINS during their stay Island of Elba, off the coast of Tuscany, has launched the ‘Elba No Rain’ campaign Tourists are refunded a night’s stay if it rains for two consecutive hours in a day  The rain must fall between 10am and … Read more