ASK TONY: Jilted… by our insurer after Covid cancelled our wedding

We were due to be married on March 28 last year, but just over a week before this our wedding was cancelled due to Covid restrictions. We were fully insured under a Dreamsaver policy – or so we thought. When we tried to claim about £27,000 of costs, it offered us just £13,000. It refused … Read more

Only a fifth of motorists got a premium refund from their insurer

Only one in five drivers received any premium refund from their car insurer as a result of the coronavirus restrictions, new research has revealed. This is despite half of motorists drastically reducing their mileage because of lockdowns and a rise in people working from home, according to data from Which?. It found that 49 per … Read more

JEFF PRESTRIDGE: End of mutually owned insurer LV=

JEFF PRESTRIDGE: The way LV=’s handsomely paid board has gone about lining up private equity group Bain Capital raises concerns By Jeff Prestridge for The Mail on Sunday Published: 21:53 GMT, 9 January 2021 | Updated: 21:53 GMT, 9 January 2021 Before the year is out, it is likely that one of the country’s largest … Read more

ASK TONY: Covid forced us to miss honeymoon but insurer vetoed claim

We had to cancel our Kenyan honeymoon due to Covid-19. The safari camp is keeping our $1,400 (£1,142 at the time) deposit, so we claimed against our Axa travel insurance to get this back.  But Axa has rejected the claim, even though it reassured me I was covered before we cancelled. It says this is … Read more

TONY HETHERINGTON: Trip axed but insurer won’t pay

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  D.M. writes: In February, I booked a return flight to Canada through travel agent Opodo.  The flights were … Read more

What does an insurer ‘buy out’ of a final salary pension scheme mean?

My final salary pension is being moved to an insurer – can I now invest my pot in a drawdown scheme? Steve Webb replies By Steve Webb for This Is Money Published: 07:42 BST, 5 October 2020 | Updated: 07:42 BST, 5 October 2020 I am in my early 60s and took my final salary … Read more

TONY HETHERINGTON: Insurer refused a refund when I couldn’t travel

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. R.C. writes: My wife and I have had insurance from Hiscox for many years, and for the year … Read more

Why do I have to tell my insurer about subsidence from 10 years ago?

I had a minor case of cracking/subsidence at my small terraced home in North London about 10 years ago caused by a tree which has since been removed. It wasn’t a major job and involved material being injected into the brickwork. I have had no problems since. Because of the claim I pay an extortionate … Read more

Insurer launches ‘T-plate’ for young motorists with telematics policies

An insurance company is today launching the ‘T-plate’, a new concept designed to help young drivers with telematics feel safer on the roads. The plate, which will look similar to a learner’s ‘L’ plate or the ‘P’ plate that can be displayed by recently-qualified motorists, will indicate to other road users that the vehicle is … Read more

Has your travel insurer taken you for a ride?

Buying travel insurance never used to be a nightmare. Most holidaymakers would run a comparison site search and buy the first affordable policy.  But now the stakes are higher. Travellers stand to lose thousands of pounds if trips are scuppered by the pandemic.  Meanwhile, insurers are scrambling to keep up with the Government’s ever-changing advice … Read more