Go to Gate customers fuming at year long refund delay

Many Go to Gate customers have criticised the travel booking firm for leaving them without refunds for nearly a year and not giving credit vouchers to the value of cancelled flights. With thousands of flights scrapped due to the coronavirus pandemic, travellers are relying on airlines and booking sites to return  money promptly. However, many … Read more

British Gas is the first of the Big Six to announce its hiking its prices for default customers

British Gas is the first of the Big Six to announce it’s hiking prices for millions of default tariff customers in April after the price cap announcement The Big Six provider is the first to announce its hiking its prices in April  It is increasing costs in response to the energy price cap announcement  Default … Read more

Pubs and restaurants ‘will serve customers food and alcohol outside from April’

Pubs and restaurants will reportedly be able to serve customers food and alcohol outside from April as ministers continue to plan Britain’s route out of lockdown. The reopening of hospitality is being accelerated in an attempt to boost the struggling sector, a government insider told the Sun. Hospitality had previously been expected to reopen in May, … Read more

O2 fined £10.5m by watchdog after it overcharged 140,000 customers

O2 fined £10.5m by watchdog after it overcharged 140,000 customers with the telecoms giant blaming billing errors The network has been fined £10.5m by Ofcom after overcharging customers  It said the mistake was due to a billing error but has since rectified the problem All customers hit have been refunded and received an extra 4% … Read more

GRACE ON THE CASE: Expedia said the cheapest prices were for new customers only

My fiancé and I booked a trip to Antigua in November to get married, just the two of us, for this January. We had to cancel, due to Covid, with our flights totalling £1,149.96. Expedia gave us flight credit to that amount and said we could use the credit with British Airways, who our original … Read more

The hipster shotgun: Kalashnikov unveils ‘gadget gun’ MP-155 Ultima aimed at Gen Z customers

The Kalashnikov group, which produces the AK-47 assault rifle, has unveiled its hipster ‘gadget gun’ aimed at Gen Z customers who can’t bear to be without tech. The semi-automatic 12-gauge shotgun, dubbed the ‘MP-155 Ultima’, has a built-in HD video camera and computer to teach its users how to shoot. The futuristic weapon, with a stylish … Read more

Cornish fishermen rebrand their catches to persuade UK customers to buy them

Cornish fisherman are to cast aside the names of two of their most common catches and rebrand them in a bid to lure in more customers. Local industry chiefs fear the names ‘spider crab’ and ‘megrim’ might be putting customers off. In a bid to drum up more UK business in the wake of Brexit, … Read more

Police officer punches cafe worker ‘who was resisting arrest’ after venue packed with 100 customers

Video footage has emerged of a police officer appearing to punch a cafe worker after being called to an eatery packed with 100 customers.  Officers were called to a cafe in Burnage, Manchester, just around noon on Sunday after the owners defied orders to shut its doors during the coronavirus lockdown.  Two police officers were … Read more

ReAssure customers ‘at their wits’ end’ over failings

ReAssure customers with old L&G policies ‘at their wits’ end’ over failings Reassure took over L&G insurance-based savings and pensions business  Readers with old L&G policies have complained of having contributions stopped  Others have been unable to get through to ReAssure to complain  By Colin Nicholson For The Mail On Sunday Published: 22:16 GMT, 6 … Read more

Delivery driver dumps customer’s £50 Gousto fresh food order in wheelie bins

Moment delivery driver dumps customer’s £50 Gousto fresh food order in a maggot-infested WHEELIE BIN outside her house leaving it inedible Char Morgan, from Swindon, Wiltshire, order a £50 Gousto fresh food order  Confused when she was told it had been delivered but could not find the parcel Checked neighbour’s doorbell footage and saw delivery … Read more