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I was shopping online late at night. There was a deal on one website that said if you spend £100, you could get £25 off. I added items to my basket and paid for my shopping via Paypal. I didn’t realise, as I had to log in through Paypal, that it took the time to … Read more
We’ve been searching for a new home in Surrey for our young family. We recently had our first baby and with the stamp duty holiday, we decided now was a good time to upsize. We found a four-bedroom house on a managed estate which we fell in love with, so we made an offer and … Read more
I purchased a Dyson hairdryer on eBay in June 2019 for £215. However, the hairdryer malfunctioned in December 2020 and was returned to Dyson for repair. It inspected the hairdryer, advised it was counterfeit and destroyed it. The eBay seller is ignoring my messages requesting a refund, eBay is refusing to offer any refund as … Read more
I have lived in my home since March 2014, and my water is supplied by South West Water. Recently, I have been getting bills from SES Business Water addressed to a limited company. These are for services for a trough at my address. On November 3, the bill was £1,588.62. On November 10, a disconnection … Read more
I recently found out that my elderly relative has a rather unique way of trying to warm his home in the winter. He turns on the oven and leaves the door open for hours at a time to keep his kitchen toasty, despite also having central heating on in there. Although he sees no issue … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. M.M. writes: Other investors and I purchased investment bonds from Global Water Group Limited valued at nearly £900,000 in … Read more
I was told my 8kg Indesit tumble dryer is a fire safety hazard but the firm will only replace it with a smaller model: What can I do? Indesit recalled a number of machines in 2019 saying they could be unsafe Those with larger models are being asked to accept smaller ones This has left … Read more
My husband bought a new Skoda Octavia in September 2019 but sadly passed away unexpectedly early last year. Following his death, I kept trying to speak to someone at Volkswagen Financial Services about the car loan agreement but either couldn’t get through due to the lines being busy or was told I wasn’t a priority … Read more
ASK TONY: Why did it take my insurer nine months to get into gear after my e-bike was written off? By Tony Hazell for the Daily Mail Published: 22:00 GMT, 26 January 2021 | Updated: 22:00 GMT, 26 January 2021 last March, I was driving with my e-bike attached to the bicycle rack. A vehicle … Read more
The difficulties experienced by many consumers in getting refunds from holiday companies through the pandemic have been widely covered in the press. Yet the problems that schools and community groups (such as Scouts and Guides) have encountered have hardly been covered at all. Angela got in touch to say that she had two trips booked … Read more