refunded

Less than half of switching customers properly refunded by energy suppliers

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The energy regulator put new rules in place earlier this year to help households get any credit back from their old supplier if they switch – but these rules aren’t working, new research has revealed. Customers have been left waiting for months to get their money back, according to data from Which?, with just six … Read more

UK passengers who booked Spanish island trips won’t be refunded

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Furious travellers are demanding a refund on their flights to Spanish islands because airlines only have to reimburse planned trips to the mainland. Britons called for Ryanair, Jet2, easyJet and BA to return the cost of their future holidays to hotspots such as Ibiza, Majorca and Gran Canaria. The Foreign Office is currently advising people against … Read more

Banks are failing to explain why fraud victims have not been refunded

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The Financial Ombudsman said banks’ approach to fraud claims ‘effectively reversed’ the idea victims should be refunded Britain’s banks are relying on generic warnings, making decisions not based on evidence and not properly explaining why scam victims should not be refunded, a damning review of an anti-fraud code said. A code designed to better protect … Read more