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Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Ms B.C. writes: In 2019, I booked and paid for a specialist archaeological holiday with Andante Travels to … Read more
I purchased a re-edition nylon bag from Prada on 13 October 2020 for my girlfriend’s birthday but she didn’t like it so we decided to return it. I contacted Prada on 16 October to arrange a return and a collection from DHL. After initially not collecting it when it was meant to, the parcel was … Read more
Divorce: My abusive husband took away almost all my savings and even got me into a large debt I married more than a decade ago and my partner has been physically, verbally and financial abusive to me. He took away almost all my savings and got me into a large debt. He has been taking … Read more
ASK TONY: Lloyds dropped the ball over my son’s football club finances and left us facing a payment penalty By Tony Hazell for the Daily Mail Published: 22:01 GMT, 19 January 2021 | Updated: 22:01 GMT, 19 January 2021 As the secretary for my son’s football club I approve payments submitted to the Lloyds online … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Mrs J.A. writes: My husband and I were due to go on holiday to South Africa last March, … Read more
I am searching for a new home in Kent, where I live. I recently saw a terraced house that I liked on Rightmove and went for a viewing. Afterwards, I decided to make an offer. I approached the vendor’s estate agent, Miles & Barr. When I told them my offer, the agent I spoke to … Read more
My family and I had a package holiday booked for July 2020 to Disney World Florida costing £8,040 through Travel Planners. The holiday was cancelled the week prior due to the Covid-19 outbreak and we told Travel Planners that we wanted a cash refund, not a credit note. After waiting four months, I chased again … Read more
I bought clothes online from a website back in October and saw on its return policy that I would have to pay for the return costs if the clothing was not suitable. When the clothing arrived, some items were of good quality and others not so much with one in particular only fit for the … Read more
When my marriage broke down in 2015, one of my first priorities was separating my finances from my ex-husband. Over 17 years, he had been abusive and had a number of addictions, including to drugs, alcohol and gambling. I visited NatWest and poured my heart out. I was reassured our joint accounts would be closed … Read more
‘Only invest money you can afford to lose’: Watchdog warns why Bitcoin and other cryptocurrencies are a risk after price plummets 21% in two days Despite high prices, cryptoassets are not linked to any underlying commodity They largely fall outside financial regulation and prices are volatile The FCA has launched an anti-money laundering register for … Read more