Sell your cakes in street, insurer tells cafe over coronavirus claim

Insurer Hiscox sends letter to cafe owner suggesting he should sell cakes to anyone passing his doorway instead of claiming on his insurance policy By Helen Cahill, Financial Mail On Sunday Published: 21:57 BST, 2 May 2020 | Updated: 22:20 BST, 2 May 2020 Insurer Hiscox has sent a letter to a cafe owner suggesting … Read more

Will my insurer pay out if my empty home is burgled while the country is in lockdown?

My main home is sitting empty while the country is in lockdown – will my insurer pay out if I get burgled? Leaving a property empty usually invalidates your home insurance policy However insurers say they will be more lenient while the country is in lockdown  Making a claim may take longer as insurers find it difficult … Read more

British couple stranded abroad are told insurer won’t repatriate them

A British couple have been left stranded in France after their campervan broke down, with their insurer claiming it is not able to help them, despite the current coronavirus outbreak leaving them vulnerable. Jacqueline Jackson, 62, and her husband, James, 72, travelled to France, from Spain, the weekend before last – but unfortunately after arriving … Read more

‘My insurer has kept my motorbike for 5 months’: One mans fight with MCE insurance

A motorcyclist was left without his bike for five months after making a claim with his insurer following a crash that he’s adamant was not his fault. After being involved in an incident with a car in August of last year, Stuart Stow, from Middlesex, was left waiting for his insurance firm, MCE, to repair … Read more

My fridge-freezer broke over 5 months ago and my insurer still hasn’t paid out. What can I do?  

I have an American style Electrolux fridge-freezer, that cost £1,600 when I purchased it, with an LCD screen on the front which is what apparently makes the whole fridge operate. The door was damaged in an accident five months ago meaning neither the fridge nor the freezer has worked since. I made a claim with … Read more

Drivers Google their insurer but are connected to claims firms and face vast bills

Car crash victim Matthew McNally was left facing a £27,500 bill after he was thought to have been misled by a Google advert, according to court documents obtained by Money Mail. Matthew, 39, had been involved in a multi-vehicle crash in March 2018. It is believed he then used Google to search for his insurer’s number, … Read more

ASK TONY: We cancelled our Greek villa but insurer refused to pay the bill

My husband and I booked and paid for a villa for a week in Corfu, and invited our four daughters and families to join us at our expense. The villa cost £2,391. We paid £96 for insurance with Get Going. The villa company asked for a list of guests who were likely to be staying. … Read more

Allianz starts 2020 off as UK’s second-largest insurer after Aviva

Allianz starts decade as the UK’s second-largest general insurer after completing deals worth £820m The Munich company has completed two £820 million deals The move puts the company just behind Aviva in the general insurance market By A Daily Mail Reporter Published: 23:00 BST, 2 January 2020 | Updated: 10:08 BST, 3 January 2020 Allianz … Read more

ASK TONY: My insurer refused to pay a local firm to fix burglary damage

In February, intruders broke in to my home, using a blowtorch to burn off the locks on two PVC double-glazed doors to the conservatory and the kitchen. I claimed for two replacement doors with my home insurer, Ageas, as both doors and frames were damaged.  At the time of my initial call, it offered a … Read more

Our vet bill was £342 so why did my insurer only pay out 80p? Readers share their pet cover stories 

When Adrian Neal’s beloved dog Poppy had to be put to sleep, he was grateful his pet insurance would at least cover her vet bills. But despite paying more than £1,500 in premiums over eight years, the father-of-four was told he could claim just 80p. Adrian, 50, is just one of scores of readers to … Read more