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ASK TONY: My mobile caught fire in the car – but Samsung blames me!

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My Samsung phone was only a year old when it spontaneously caught fire in the footwell of my car. I put it there after receiving a phone call (while stopped, of course), but as I drove off I noticed a strange smell. I realised the device was on fire, and my first reaction was to … Read more

ASK TONY: My insurer refused to pay a local firm to fix burglary damage

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In February, intruders broke in to my home, using a blowtorch to burn off the locks on two PVC double-glazed doors to the conservatory and the kitchen. I claimed for two replacement doors with my home insurer, Ageas, as both doors and frames were damaged.  At the time of my initial call, it offered a … Read more