customer

Goodbye NS&I! Rate cuts hit and customer service shambles continues

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Loyal savers are deserting NS&I as its customer service breakdown continues. National Savings and Investments yesterday slashed rates for its 25 million customers. But those trying to move their money are having to wait weeks as they struggle to navigate the bank’s new website or to speak to anyone about it on the telephone. Rates … Read more

Customer service fiasco at NS&I rumbles on

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Customer service fiasco at National Savings & Insurance rumbles on – seven weeks since we reported it was in meltdown By Rachel Rickard Straus, Financial Mail On Sunday Published: 21:50 GMT, 14 November 2020 | Updated: 23:22 GMT, 14 November 2020 The customer service fiasco at National Savings & Insurance rumbles on – seven weeks … Read more

Ticketmaster fined or losing customer payment card details

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Ticketmaster fined £1.25m for losing payment card details of more than 1m British customers By Daily Mail City & Finance Reporter Published: 21:51 GMT, 13 November 2020 | Updated: 22:11 GMT, 13 November 2020 Ticketmaster has been fined £1.25m for losing the payment card details of more than 1m British customers.  The US-owned firm, which … Read more

Raging kebab shop customer pulls out a ‘GUN’ after being told to wear a face mask in Welsh takeaway

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The man who pulled a GUN when he was told to wear a mask in kebab shop and began ranting about how ‘Bill Gates wants us microchipped’ The drama unfolded at Rhondda Takeaway in the village of Pentre, South Wales Customer became angry after a delivery driver asked him to wear a face mask   Owner … Read more

McDonald’s customer ordered a ‘salad with no lettuce’ and got EXACTLY what he asked for

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Leaf it out! McDonald’s customer is slammed for complaining after he ordered a ‘salad with no lettuce’ and got EXACTLY what he asked for James Ellinsworth says he ordered a Shaker Salad without lettuce, in Leven, Fife He was expecting cherry tomatoes, cucumber, and seasonal salad leaves  Social media users  branded him ‘Karen’ for compaining about his … Read more

Nurse, 35, punched pub landlord in the face before biting a customer and a police officer

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An out-of-control nurse punched a pub landlord in the face and bit a customer and police officer in a drunken rage.  Mother-of-two Zoe Goldspink, 35, was present when her husband knocked a man to the ground and ripped the landlord’s shirt at the Crown and Thistle pub, in Kidsgrove, Stoke-on-Trent.   Stoke-on-Trent Crown Court heard her husband … Read more

Airline regulator slammed after botching customer complaints review

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The Civil Aviation Authority has been forced to extend its review of how airlines deal with customer complaints after critics slammed the body for failing to tell consumer bodies its plans.  In July, the CAA published a consultation paper proposing how to improve the current Alternative Dispute Resolution system – a scheme used to ensure passengers are … Read more

Moment McDonald’s worker hurls plastic screen at unruly customer who threw straws in her face

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McDonald’s worker hurls protective plastic screen at customer who threw straws in her face in ugly spat in south east London Video is believed to have been taken at McDonald’s in Penge, south east London The customer, who isn’t wearing a mask, throws handful of straws at the worker Member of staff shouts ‘get out’ … Read more

Tesco customer finds ‘partially-digested feed’ inside chicken from the supermarket

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Shocked Tesco customer finds ‘partially-digested feed’ inside £4.75 chicken she bought from the supermarket Lynnette Parker from Malton, York was left horrified after the grim discovery Chicken’s opening is covered in slimy, yellow bits of corn and grey mushy pieces  Ironically packaging boasts bird is ‘Fed on a whole grain diet for a succulent texture’  … Read more