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The Civil Aviation Authority has been forced to extend its review of how airlines deal with customer complaints after critics slammed the body for failing to tell consumer bodies its plans. In July, the CAA published a consultation paper proposing how to improve the current Alternative Dispute Resolution system – a scheme used to ensure passengers are … Read more
A major Hong Kong airline has announced its plan to cut 8,500 jobs and shutter a regional carrier as it grapples with the plunge in air travel due to the pandemic. About 5,300 employees based in Hong Kong and another 600 elsewhere will likely lose their jobs, Cathay Pacific Airways said Wednesday. The cuts, including an … Read more
Which? is calling for the introduction of a new mandatory aviation ombudsman, saying proposed changes to the ‘broken’ airline complaints system fall far short of what is needed to restore consumer trust in travel. The consumer champion has responded to the Civil Aviation Authority’s (CAA) consultation on potential changes to its current Alternative Dispute Resolution … Read more
British Airways boss warns airline ‘can only survive’ if airport testing is introduced instead of quarantine and calls for immediate trial on critical London to New York route British Airways boss Alex Cruz said airline ‘can only survive’ with airport testing He said the aviation industry is fighting to survive after losing 95% of flights … Read more
Zac Efron and rumoured new girlfriend Vanessa Valladares jet into Byron Bay on a budget airline after enjoying a low-key ski holiday together By Monique Friedlander For Daily Mail Australia Published: 03:19 BST, 6 September 2020 | Updated: 03:19 BST, 6 September 2020 He may be one of the biggest stars on the planet. But … Read more
Fuming easyJet passengers have accused the troubled airline of not cleaning their planes properly as they share photos of used tissues and dirty trays. Travellers claim they found dirt and detritus in their seats, despite flight crew assuring them that a deep clean had taken place prior to boarding. The complaints come as the airline … Read more
A furious passenger on board a TUI flight from Zante to Cardiff has hit out at the airline after they were told they all have to self-isolate following seven positive coronavirus tests. Passengers who were on TUI flight 6215 on Tuesday are being considered as ‘close contacts’ of those who tested positive for COVID-19, forcing … Read more
MARKET REPORT: Airline stocks take off after Portugal is added to UK’s list of safe holiday destinations By Matt Oliver For The Daily Mail Published: 21:51 BST, 21 August 2020 | Updated: 21:51 BST, 21 August 2020 Airline stocks took off yesterday after Portugal was added to the UK’s list of safe holiday destinations. Ministers … Read more
My flights to France have not been cancelled despite the new quarantine restrictions put in place. I was due to travel next Monday but now my airline is saying the flights are still going ahead and I cannot get a refund. Me and my family are unable to quarantine for two weeks and also do … Read more
BREAKING: Virgin Atlantic becomes billionaire Richard Branson’s second airline to file for bankruptcy as industry continues to be ravaged by the pandemic Virgin Atlantic filed for Chapter 15 bankruptcy in New York on Tuesday The company earlier Tuesday told a London court it will be forced to fold if a rescue deal isn’t reached by … Read more