TONY HETHERINGTON: £99 contract to fix TV? It’s a mystery

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  Mrs E.J. writes: I am sending you a copy of a letter I received from Domestic Cover Limited, … Read more

TONY HETHERINGTON: Post Office’s empty promises

TONY HETHERINGTON: The Post Office is shamed by its empty promises on travel insurance refunds By Tony Hetherington, Financial Mail on Sunday Published: 21:52 GMT, 7 November 2020 | Updated: 21:52 GMT, 7 November 2020 Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors … Read more

TONY HETHERINGTON: Why is dealer secretive on car sale?

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  P.H. writes: I placed my classic Porsche in the hands of a broker, Williams Crawford Ltd, which now … Read more

TONY HETHERINGTON: We can’t get our wedding deposit back

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  Ms A.H. writes: My partner and I booked a wedding reception for 60 guests at Pembroke Lodge in … Read more

TONY HETHERINGTON: Expensive insurance for one trip

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  Ms J.H. writes: I bought a multi-trip annual travel insurance policy from Staysure last October. We had a … Read more

TONY HETHERINGTON: Trip axed but insurer won’t pay

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  D.M. writes: In February, I booked a return flight to Canada through travel agent Opodo.  The flights were … Read more

TONY HETHERINGTON: Insurer refused a refund when I couldn’t travel

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. R.C. writes: My wife and I have had insurance from Hiscox for many years, and for the year … Read more

TONY HETHERINGTON: Why did VW let NHS nurse go without car?

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  Ms S.E. writes: Three years ago, I took out a Personal Contract Purchase lease with Volkswagen Financial Services … Read more

TONY HETHERINGTON: Do not pay for trade ‘directory’

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  J.S. writes: I received an email from UK Corporate Portal requesting details to register our business. I thought … Read more

TONY HETHERINGTON: Where’s our rail refund cheque?

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  B.S. writes: Great Rail Journeys, which is based in York, cancelled our £10,000 railway tour of the southern … Read more