broadband

UK’s broadband network ‘won’t cope’ with millions working from home during coronavirus crisis

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Britain’s broadband infrastructure will not be able to cope as millions of people work from home during the coronavirus crisis, experts have warned.  Many companies have implemented a mandatory work from home policy as a precaution against coronavirus but widespread adoption could lead to internet connectivity issues, experts warn.  The added strain of remote access, video … Read more

Rishi Sunak vows to end patchy phone reception and slow broadband in rural areas with £1bn 4G deal

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Chancellor Rishi Sunak vows to end patchy phone reception and slow broadband in rural areas with £1bn 4G deal that will see biggest boosts in Scotland, Wales and Northern Ireland Chancellor Rishi Sunak will announced £1billion deal with firms to boost 4G Over 280,000 properties expected to benefit from improved phone signals Biggest improvements to … Read more

Thousands of Virgin Media and Sky broadband customers are left without internet

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Thousands of Virgin Media and Sky broadband customers are left without internet as massive outage strikes across the UK Broadband outages hit customers of both providers during Thursday morning  Twitter users are furious about the outage, which is affecting home and business Sky said last night it would be conducting maintenance in towns east of London   By … Read more

Broadband customers charged up to £90 a year to keep email addresses after they switch providers

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Some telecoms firms are charging ex-customers up to £7.50 every month to continue using their old email addresses, an investigation by BBC Radio 4’s Moneybox uncovered.  BT charges customers up to £7.50 to hold onto their address, equivalent to £90 annually. Meanwhile, TalkTalk charges previous customers £5 each month to keep their old email address – … Read more

Broadband customers are seeing their bills increase by as much as 89% when their contract ends

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Two thirds of current broadband deals see customers hit with substantial price hikes after the contract ends, data has revealed. Out of the 68 per cent of customers hit with an automatic price rise, some providers  increase costs by as much as 89 per cent, according to data from Which?. It comes after Ofcom revealed … Read more

Taiwan, Singapore and JERSEY top broadband speed list – UK is in 33rd place

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Taiwan, Singapore and Jersey top the list of the places with the fastest internet speeds in the world – the UK is at 33rd place and the US at 15th in the ‘Global League’ rankings. The average download speed in top spot Taiwan is 85 megabits per second and that speed it would take someone … Read more

ASK TONY: John Lewis broadband shambles has left me out of pocket and in fear of the bailiffs 

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I have been a John Lewis broadband customer since 2017 and, on January 1, I renewed my contract for £25 per month. However, after this, two refunds appeared on my bank statement and, on January 17, my landline was cut off. John Lewis said my bank had refused one of my direct debits. But my … Read more