Virgin Media TV crashes leaving thousands of customers cut off
- Downdetector reported over 2,000 complaints from Virgin Media customers
- London, Bournemouth and Portsmouth seem to be bearing the brunt of the issue
- Virgin Media said they are ‘aware of the issue’ and are ‘on top of this’ problem
Virgin Media TV has crashed leaving thousands of customers cut off.
Realtime outage tracker Downdetector reported upwards of 2,000 complaints from the telecom giant’s customers earlier this afternoon.
London, Bournemouth and Portsmouth seem to be bearing the brunt of the issue with the majority of the complaints coming from there.
Outage tracker Downdetector reported upwards of 2,000 complaints from Virgin Media customers earlier this afternoon (left). As of around 16.40, the problems had reduced significantly, focused mostly on London and the south coast (right)
Virgin Media TV has crashed leaving thousands of customers cut off
Virgin Media said via Twitter that they are ‘aware of the issue and we are making sure that we are on top of this’ but did not give a reason as to why the outage occurred in the first place. The company’s website said they are ‘making some essential changes’
Virgin Media said via Twitter that they are ‘aware of the issue and we are making sure that we are on top of this’ but did not give a reason as to why the outage occurred in the first place.
A message appearing on their website stated that they are ‘making some essential changes’.
The outage coincided with the Six Nations rugby match between England and Ireland, causing further anger.
The outage coincided with the Six Nations rugby match between England and Ireland, causing further anger. Pictured: One frustrated Twitter user’s screen who was trying to watch the rugby
Andy Milsom wrote: ‘Not enjoying the rugby much with a picture like this. What’s going on?’ He shared this image of his screen with his post
Damian Mayo said: ‘So the one thing I actually want to watch all week and… Virgin stops working for terrestrial TV. I just want to watch England v Ireland!’.
Andy Milsom wrote: ‘Not enjoying the rugby much with a picture like this. What’s going on?’
Other viewers turned to Twitter to share their frustration at the outage.
Claire Adams wrote: ‘You need a lesson in communication if there is a problem, which it would appear is widespread.
Other viewers turned to Twitter to share their frustration at the outage with one branding the company ‘unreliable’
‘At least update your website and or twitter page. Virgin is has become increasingly unreliable.’
Charlie wrote: ‘TV reception totally gone, has been for around 20 minutes now.
‘Tried calling the automated number for any issues, no TV or broadband issues apparently.
‘But there are many others like me with no signal!’
A Virgin Media spokesperson said: ‘We’re aware of an issue affecting broadcast TV services for some customers in Basildon, Croydon, Cosham, Pool and Southampton.
‘Broadband services are unaffected. We apologise for the inconvenience caused and our teams are working promptly to resolve the problem.’