Telecoms firms pledge to improve customer service and offer fairer deals

Telecoms firms pledge to improve customer service and offer fairer deals after signing up to new guidelines By Amelia Murray For The Daily Mail Published: 22:54 BST, 4 June 2019 | Updated: 09:21 BST, 5 June 2019 The UK’s biggest telecoms firms have promised to improve customer service and offer fairer deals after signing up … Read more

More than 1 in 4 smart meters from small energy firm Bulb are not working properly

More than 1 in 4 smart meters from small energy firm Bulb are not working properly Thousands have been unable to see how much gas or electricity they’re using Some of the devices are unable to transmit readings to Bulb  7,000 of the 24,000 customers with a smart meter have reported an issue  By Fiona … Read more

How ‘split-ticketing’ can slice 30 per cent off your rail fare 

How ‘split-ticketing’ can slice up to 30% off your rail fare – and there are websites out there to help you There are a number of fare splitting websites that will work out any saving  These include Split Your Ticket, TrainSplit or SplitMyFare  Alternatively, you might try to do the cost-saving exercise yourself  By Toby … Read more

Insurers are told to ban the practice of ‘dual pricing’

Consumer experts are calling for a ban on ‘dual pricing’ in the insurance market to end widespread discrimination against loyal customers. They call recent initiatives by a handful of insurance giants aimed at improving the lot of long-standing customers as ‘gimmicks’ that do not go far enough. Andrew Hagger, of financial consultancy MoneyComms, says: ‘Recent … Read more

Our vet bill was £342 so why did my insurer only pay out 80p? Readers share their pet cover stories 

When Adrian Neal’s beloved dog Poppy had to be put to sleep, he was grateful his pet insurance would at least cover her vet bills. But despite paying more than £1,500 in premiums over eight years, the father-of-four was told he could claim just 80p. Adrian, 50, is just one of scores of readers to … Read more