Thousands of fraud victims complained to the Financial Ombudsman last year

Thousands of fraud victims still had to complain to the Financial Ombudsman Service last year to try and get their money back from banks, despite the introduction of a new anti-fraud code last May which said they ‘should’ be refunded. The Ombudsman said it received nearly 11,000 complaints from people who fell victim to banking … Read more

Woman, 88, stranded after Motor Ombudsman failed to rule for 11 months

An 88-year-old motorist was left without her beloved Mini Cooper for a year after the Motoring Ombudsman failed to act on a dispute with a dealer. Brandy Thomas was left stranded after her car was taken to her local Cooper Cobham BMW, on January 29, 2019, following an amber dashboard warning light coming on. A … Read more