Breaking news
As cheques are axed, can you help get someone’s Premium Bonds sorted? Savers can now provide bank details without an email … but face long waits on the phone A fifth of November prize winners still chose to receive prize cheques by post But by next March the bank will have completely phased out paper … Read more
Customer service fiasco at National Savings & Insurance rumbles on – seven weeks since we reported it was in meltdown By Rachel Rickard Straus, Financial Mail On Sunday Published: 21:50 GMT, 14 November 2020 | Updated: 23:22 GMT, 14 November 2020 The customer service fiasco at National Savings & Insurance rumbles on – seven weeks … Read more
National Savings & Investments delivered a crushing blow to savers last month when it announced deep cuts to a number of accounts, which will bite later in November. Some savers are set to go from earning a market-leading rate of 1.15 per cent interest each month to just 0.01 per cent, while holders of Britain’s … Read more
The boss of National Savings & Investments is not just sorry for the recent customer service meltdown at the Government-backed savings organisation. He’s ‘really, really sorry’. For weeks, letters have been pouring into The Mail on Sunday from readers at their wits’ end with the poor service from NS&I. They have been left on hold … Read more
Complaints over NS&I service keep pouring in as savers are hit with delays while rates tumble Customers say waiting times for calls to be answered are often up to an hour Some are also finding it difficult to register online after changes to bond prizes By Rachel Rickard Straus For The Mail On Sunday Published: … Read more
Rate cuts come thick and fast after brutal NS&I blow: Goldman Sachs Marcus and TSB axe top deals By Amelia Murray For The Daily Mail Published: 22:00 BST, 29 September 2020 | Updated: 22:00 BST, 29 September 2020 NS&I has announced savage cuts to its Income Bonds, Direct Saver and Direct Isa deals due in … Read more
Cuts to best buy savings rates have already begun after NS&I reductions: More than a dozen top accounts gone in just five days NS&I announced ‘absolutely savage’ cuts to market-leading rates last Monday The Treasury-backed bank had been propping up best buy rates since March Experts warned its cuts could throw a recovery in savings … Read more
National Savings & Investments has been hit by a customer service meltdown, The Mail on Sunday can reveal. We have been bombarded with emails and letters from customers who are at their wits’ end after tortuous dealings with NS&I call centres. Many staff are understood to be working from home as they deal with a … Read more
Some 25million savers have been dealt with a hammer blow after National Savings & Investments announced savage cuts to its rates from the end of November. And it’s not just old hands who have saved with the nation’s bank for years, millions of new savers will have signed up for its market-leading accounts since March and … Read more
There are fears that a recent recovery in savings rates could be thrown into reverse after National Savings & Investments today took a wrecking ball to its accounts, with ‘absolutely savage’ cuts set to come into force in November. The Treasury-backed bank this morning announced that from December the odds of winning anything in the … Read more