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British Airways rolled out a ‘cost effective’ IT system in October 2015. But since its launch, the system has caused a host of problems costing the company more than £100 million. Workers say it crashes ‘all the time’ and check-in staff are regularly reduced to tears by its glitches. – The new BA ‘FLY’ system … Read more
A mother-of-two who attacked three flight attendants after being denied six Bloody Marys on a while flying first class to check herself into rehab was spared jail today. Emma Langford, 47, had to be handcuffed and strapped to her seat while on the British Airways flight following the rampage, which left cabin crew shocked and the aircraft … Read more
Two British Airways staff have tested positive for coronavirus, Public Health England confirmed today.
Two British Airways baggage handlers test positive for coronavirus, confirms Public Health England By Rory Tingle For Mailonline Published: 13:55 GMT, 6 March 2020 | Updated: 14:00 GMT, 6 March 2020 Two British Airways baggage handlers have tested positive for coronavirus, the airline announced today. ‘Public Health England (PHE) has confirmed that two members of … Read more
Author Anthony Horowitz, 64, brands British Airways ‘cold blooded and criminally incompetent’ after delayed plane leaves him ‘stranded’ in Essex 35 miles from where he was supposed to land Award-winning fiction writer was supposed to fly from Geneva to London City But the flight was delayed, meaning London City had closed and flight changed It … Read more
Former British Airways steward reveals his top tips for getting a flight upgrade (and yes, dressing smartly DOES help) – and why bumping up passengers is ultimately beneficial to the airline Simon J Marton is a former chief steward on BA 777s and 747s out of Heathrow The married father-of-four is the author of Journey … Read more
The Queen has her throne. Trump has his Oval Office chair. I have seat 2A in first class on a British Airways A380. Yes, it feels that epic. And so it should. This is, after all, BA’s top offering. The biggest and poshest suite in its fleet. Before sitting down in it on a flight … Read more
A former British Airways chief steward has given a fascinating insight into what cabin crew are really thinking during service. In Journey Of A Reluctant Air Steward, Simon J Marton produces a Jumbo-sized volume of revelations from his time in the skies. He describes how he would analyse passengers as they boarded for potential trouble-makers, … Read more
London’s Heathrow Airport can seem unfathomable if you don’t use it very often. The trick to taming it? Follow the advice of the experts, right here. MailOnline Travel has asked frequent fliers from aviation sites, British Airways and American Airlines employees, etiquette expert William Hanson and Heathrow Airport’s Director of Customer Relations and Service for … Read more
Ryanair has finished bottom of the respected Which? annual airline survey for the seventh consecutive year – with British Airways slipping further down both the long-haul and short-haul rankings. In the consumer champion’s poll, passengers have given the Irish budget carrier the lowest possible rating for boarding, seat comfort, food and drink, customer service and … Read more