Experiencing what it’s like to run a five star hotel at Dukes in London
On the dot of 9.30am, there is a knock on my office door — and in troop the senior management team. There’s the food and beverage supremo, the head of housekeeping, the financial controller, the maintenance man, the boss of ‘guest relations’, the hotel operations manager, the director of human resources, the receptionist, the duty … Read more